Legal Policies

Stepway Technologies Terms of Service

These Terms of Service ("Terms") govern your use of Stepway Technologies' services, including but not limited to, software development, design, and consulting services.

1. Scope and Applicability

These Terms apply to all clients, employees, contractors, partners, and third-party personnel who use our services or interact with us.

2. Services

We provide services, including but not limited to:

• Software development and design
• Consulting and advisory services
• Training and support services

3. Client Responsibilities

Clients are responsible for:

• Providing clear and accurate information about their requirements
• Communicating promptly and effectively with our team
• Making timely payments for services rendered
• Respecting our employees and contractors

4. Ownership and Intellectual Property

All intellectual property, including but not limited to software, designs, and content, created by employees during and after their employment with Stepway Technologies belongs to the company.

The product being designed or developed for a client will be the property of the client after the final payment has been made.

5. Confidentiality

Clients are expected to maintain confidentiality and not disclose sensitive company information to third parties.

We will also maintain confidentiality and protect client information in accordance with applicable laws and regulations.

6. Payment Terms

Payment terms will be specified in the contract or agreement.

We accept payment methods, including but not limited to, bank transfer, credit card, and online payment platforms.

7. Refund Policy

Refunds may be granted under the following conditions:

• Work not initiated: If Stepway Technologies has not started the project or delivered any service, a full refund may be issued.
• Partial work completed: If work has already started, refunds will be prorated based on the percentage of work completed.
• Service not delivered as agreed: If Stepway Technologies fails to deliver the agreed service or project according to scope, a refund (full or partial) may be issued after review.
• Mutual cancellation: If both parties agree to end a project early, the refund amount will be determined based on completed work and expenses incurred.

8. Termination

We reserve the right to terminate our services at any time with prior notice.

Clients may terminate their engagement with us by providing written notice.

9. Dispute Resolution

Any disagreement or conflict that arises from these Terms or in connection with Stepway Technologies will be resolved through arbitration in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria, 2004.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nigeria.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at legal@stepwaytechnologies.com.

Privacy Policy

At Stepway Technologies, we are committed to protecting the privacy and security of our clients', employees', and third-party personnel's personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal data in accordance with applicable laws and regulations, including the Nigeria Data Protection Regulation (NDPR) 2019.

1. Scope and Applicability

This Privacy Policy applies to all personal data collected by Stepway Technologies through our website, mobile applications, services, and any other means. This policy applies to all employees, clients, contractors, partners, and third-party personnel who interact with us or provide personal data.

2. Types of Personal Data Collected

We collect personal data, including but not limited to:

• Contact information (e.g., name, email address, phone number, address)
• Payment information (e.g., bank account, credit card details)
• Identification documents (e.g., ID, passport, driver's license)
• Employment information (e.g., job title, employer, work experience)
• Technical information (e.g., IP address, browser type, device information)

3. Purpose of Data Collection

We collect and process personal data for the following purposes:

• To provide services, process payments, and communicate with clients and employees
• To improve our services, products, and user experience
• To comply with applicable laws and regulations
• To protect our rights, interests, and safety

4. Data Protection Measures

We implement reasonable security measures to protect personal data, including:

• Encryption and secure storage
• Access controls and authentication
• Regular monitoring and testing
• Data breach notification procedures

5. Disclosure of Personal Data

We may disclose personal data to:

• Authorized employees, contractors, and third-party personnel
• Clients and partners with your consent
• Law enforcement and regulatory authorities as required by law
• Third-party service providers (e.g., payment processors, hosting providers)

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes of collection, unless a longer retention period is required or permitted by law.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@stepwaytechnologies.com.